Privacy Policy

This Privacy Policy together with our Cookie Policy, Terms of Use and any other documents in them sets out the basis on which Venture Harbour Limited (“we”, “us”, “our”) collects, uses, maintains and discloses personal data collected from users (“you”, “your””) of the https://www.ventureharbour.com website (“Site”).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By submitting personal data to the Site you are accepting and consenting to the collection, storage, use and disclosure of such personal data in accordance with the practices described in this Privacy Policy.

This Privacy Policy applies to the Site and all products and services offered by us on the Site.

Data Controller

For the purpose of the Data Protection Act 1998 (“Act”) and from the 25th of May 2018 the General Data Protection Regulation (“GDPR”) the data controller is Venture Harbour Limited a company registered in England and Wales, with company number: 8291791, having its registered office at Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.

Our data protection officer is Marcus Taylor.

Information you provide directly to us

How we collect: We may collect and process information that you provide to us when you register to use our Site, fill in forms on our Site, place an order, subscribe to a newsletter or a service, use our apps, enter a competition or promotion, apply for a job, respond to a survey, participate in discussion boards or other social media functions on our Site, correspond with us by phone, e-mail or otherwise or use the services, features or resources made available on our Site generally.

Categories of personal data we collect: We may collect your name, address, e-mail address and phone number, financial and credit card information, website URL, personal description and photograph.

Information we collect about you

How we collect: Each time you visit our Site we may automatically collect and process information about your visit to our Site. We may collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from a page and contact details used to call our customer service number.

We may collect profiling information to track you online or via smart devices, to derive information from combining other data sets or using algorithms to analyse a variety of data, such as social media, location data and records of purchases.

Categories of personal data we collect: We may collect your name, address, e-mail address and phone number, financial and credit card information, website URL, personal description and photograph.

Information we receive from other sources

How we collect or receive: We may receive information about you from other websites we operate or other services we provide.

We may receive information about you from third parties (including, for example, business partners, affiliates or sub-contractors who provide technical, payment or delivery services, advertising networks, analytics providers, search information providers or credit reference agencies).

Categories of personal data we may collect or receive: We may collect or receive your name, address, e-mail address and phone number, financial and credit card information, website URL, personal description and photograph.

Cookies

We use cookies on our Site to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them please read our Cookie Policy.

Uses made of information

We use information held about you for the following purposes:

Information you provide directly to us. We will use this information:

• To improve customer service.
• To personalise your user experience.
• To inform you about job vacancies you apply for and any future openings.
• To process payments for use of our services.
• To inform you of promotions, contests, surveys, or Site features.
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. For example to send you information and updates about your order, or to respond to your inquiries, questions and requests.
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
• To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your personal data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your personal data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your personal data (the opt-in newsletter form).
• To notify you about changes to our service.
• To ensure that content from our Site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our Site to ensure that content is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of our service, when you choose to do so. As part of our efforts to keep our Site safe and secure.
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• To make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

Information we receive from other sources. We may combine information we receive from other sources with information you provide directly to us and information we collect about you. We may use information we receive from other sources and the combined information for any or all of the purposes set out above (depending on the types of information we receive).

Disclosure of your information

Within our group: We may share your information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

To third parties: We may share your information with the following third parties:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Advertisers and advertising networks that require the information to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 250 women aged over 25 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, men living in London). We may make use of the information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
• Analytics and search engine providers that assist us in the improvement and optimisation of our Site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
• In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets.
• If Venture Harbour Ltd or substantially all of its assets are acquired by a third party, in which case information held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use/Terms and Conditions and/or any other agreements; or to protect our rights, property, safety, or rights of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Transfer of information to a third country

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff or subcontractors may be engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to the transfer, storing or processing of information outside of the EEA. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy and any transfer of your personal data to a third country shall be subject to appropriate safeguards in accordance with the provisions of the Act or the GDPR, as applicable or only to a country which has an adequate level or protection as recognised by a decision of the European Commission.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.

The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Data Subject Requests: You have the right to request:

• Access to your personal data.
• Rectification of your personal data.
• Erasure of your personal data.
• A restriction on the processing of your personal data.
• Object to the processing of your personal data.
• A transfer of your personal data (data portability).

You can make a request in relation to any of the above rights by writing to us at the contact address given at the end of this Privacy Policy. We shall deal with any written request we receive from you in accordance with the provisions of the Act or the GDPR, as applicable.

Lodging a Complaint: You have the right to lodge a complaint in relation to our collection or use of your personal data with the applicable data protection authority (“supervisory authority”).

Withdrawing Consent: You have the right to withdraw your consent to us processing your personal data, at any time.

Where we process your personal data for marketing purposes. We will inform you (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal data.

You can withdraw your consent at any time by writing to us at the contact address given at the end of this Privacy Policy.

Data Retention

We will hold your personal data on our systems for as long as is necessary for the relevant activity for which it was provided or collected, or as long as is set out in any relevant contract you have with us. If you delete your account or ask us to do so, your personal data will be deleted within 60 days and the remaining information shall be anonymised for analytical purposes.

Age of users

This Site is not intended for and shall not be used by anyone under the age of 18.

Links to other websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on the date at the top of this page and replaces any other Privacy Policy previously applicable from this date.

Complaints

Our intention is to meet the highest standards when collecting and using personal data. For this reason, we take any complaints we receive very seriously. We encourage people to notify us if they think that our collection or use of their personal data is unfair, misleading or inappropriate.

We are happy to provide any additional information or explanation needed. Questions, comments and requests regarding this Privacy Policy are welcomed and should be sent to the address set out below.

Contact us

Venture Harbour Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom

Email: [email protected]